Legal
Refund Policy
Last updated -
This is a placeholder page. The final, lawyer-reviewed version will land before public launch. For questions in the meantime, reach legal@ticketplus.so.
Organizer-set rules
Each event organizer sets their own refund window and conditions, shown on the checkout page before you pay. Ticket+ enforces those rules in the platform.
Cancelled events
If an organizer cancels an event, Ticket+ refunds all paid tickets to the original payment method within 10 business days.
How refunds settle
Refunds return to the original payment method (mobile money or card). Bank delays may add a few business days.
Disputes
If you can't reach the organizer or believe a refund decision was wrong, open a dispute from the order page. A Ticket+ moderator will review with evidence from both sides.